01Support

Support included. For as long as you are a customer.

Workzoom support is included at every subscription tier with no time limit. The same team that implements Workzoom answers your calls after go-live.

Book a Walkthrough See Implementation

Live on Workzoom right now. North America and the Caribbean.

02How to reach us

Real responses. Real people.

Not a chatbot. Not a ticket queue. The people who built and implement Workzoom are the people who answer your questions.

Book a walkthrough
Schedule a live session with a Workzoom specialist. We walk through your specific setup, answer configuration questions, or give a guided module tour.
Pick a time
Email us
info@workzoom.com
Mon to Fri, 9am to 5pm ET
Call our team
1-800-671-3843, ext. 1
Mon to Fri, 9am to 5pm ET

03We stay with you

Implementation is the start of the relationship, not the end of it.

  1. Stage 1Go-LiveYour platform is live. First payroll runs. First employees clock in. Your team takes the wheel.
  2. Stage 2Hypercare (30 days)Elevated support in the first month. We watch for edge cases and fix anything that needs adjustment.
  3. Stage 3Ongoing SupportIncluded forever. No downgrade to a ticketing queue. Email and walkthrough access remain available.
  4. Stage 4Annual ReviewYearly check-in to review configuration, audit data quality, and identify underutilized capabilities.

04Resources

Release notes every Friday. Compliance updates the day rates change.

Organized by topic so you find what you need without searching through everything.

Getting Started
  • Implementation overview and timeline
  • What happens at kickoff
  • Data migration checklist
  • First payroll run guide
Module Deep Dives
  • HR module configuration guide
  • Payroll setup and reconciliation
  • Scheduling and time tracking setup
  • Recruiting and onboarding workflows
Compliance and Payroll
  • Canada: T4, ROE, CPP/EI reference
  • Bahamas: NIB automation guide
  • Jamaica: NIS, NHT, PAYE setup
  • Trinidad: NIS, Health Surcharge compliance
Release Notes
  • Latest platform updates
  • Payroll engine changes
  • API changelog
  • Upcoming features

05What clients say

Support that is actually there.

"The support team has been incredible throughout. From our first payroll run to adding new locations months later, they have always been available and they actually know our setup."
Workzoom customer
"We had our payroll automated within the first month. The team did not disappear after go-live. They stayed on until we were confident, and they are still responsive today."
Workzoom customer

06Talk to us

Whether you are a customer or exploring Workzoom for the first time.

Our team is available Monday to Friday, 9am to 5pm Eastern. No ticket required.

Phone 1-800-671-3843, ext. 1 Mon-Fri 9am-5pm ET Email info@workzoom.com Response same business day Demo Book a session 30 minutes with a specialist

06FAQ

Workzoom support: common questions.

How do I contact Workzoom support?

Email info@workzoom.com or call 1-800-671-3843, ext. 1. Support is available Monday to Friday, 9am to 5pm Eastern Time. You can also book a scheduled walkthrough session with a Workzoom specialist.

Is support included in all Workzoom subscriptions?

Yes. Support is included at every Workzoom subscription tier with no time limit. The same team that implements Workzoom continues to answer your questions after go-live. There is no downgrade to a ticket-only queue.

What happens after Workzoom go-live?

After go-live, Workzoom provides a 30-day hypercare period with elevated support to address edge cases and adjustments. After that, ongoing support by email and scheduled walkthroughs remains included indefinitely. An annual review is available to audit configuration and identify underutilized capabilities.

Does Workzoom have a ticket queue or chatbot for support?

No. Workzoom support connects you directly to the people who built and implement the platform. There is no chatbot and no ticket queue. Email and phone responses come from the Workzoom team.

07Get started

See Workzoom in action.

Book 30 minutes. We will walk through the platform and answer any questions about how your team would be supported.

Book a Walkthrough