01Customer story

The Mid-Wilshire case study, on the record.

Workzoom is the platform behind the Mid-Wilshire case study, where Los Angeles healthcare group Mid-Wilshire HCC fully automated payroll processing in one month. Single-record HR, US payroll, and scheduling on one database replaced a manual payroll stack, with California labor-rule processing and ACA reporting built in.

Mid-Wilshire HCC, California healthcare provider
Mid-Wilshire HCC logo
Customer story United States flag HealthcareUnited States

How Mid-Wilshire fully automated payroll processes in one month

1 month
Full payroll automation, completed during the holiday season. What might take other organizations months, Mid-Wilshire completed in four weeks while managing year-end operations.
Workzoom completely transformed our payroll process in just one month. It's so easy to audit, validate, and make corrections, even at the last minute.
Paola Hidalgo LuquinBusiness Office Manager, Mid-Wilshire HCC

AThe short answer

Workzoom is the platform behind the Mid-Wilshire case study, where Los Angeles healthcare group Mid-Wilshire HCC fully automated payroll processing in one month. Single-record HR, US payroll, and scheduling on one database replaced a manual payroll stack, with California labor-rule processing and ACA reporting built in.

Live on Workzoom right now. North America and the Caribbean.

01The team

Mid-Wilshire HCC

Mid-Wilshire HCC is a California healthcare center with approximately 100 staff. The organization sits inside the broader Los Angeles healthcare ecosystem, providing community care that requires both operational rigour and a workforce that feels confident in the basic terms of employment, including a payroll system that pays them accurately and on time.

Before partnering with Workzoom, Mid-Wilshire ran payroll manually. The process was slow, error-prone, and out of compliance with California tax laws. Employees experienced under-deducted taxes and unexpected liabilities, eroding the trust that keeps a healthcare workforce engaged and able to focus on patient care. The organization needed to fix the foundation, and the fix needed to be fast.

02Footprint

California healthcare, fully compliant

Mid-Wilshire HCC is a Los Angeles healthcare center with approximately 100 staff. Workzoom delivers full California tax compliance, audit, and validation inside every pay run.

  • Los AngelesCaliforniaUSA

03The problem

A manual payroll system that was slow, error-prone, and out of compliance

Mid-Wilshire HCC faced significant challenges with a manual payroll system that was slow, error-prone, and non-compliant with California tax laws.

Mid-Wilshire HCC faced significant challenges with a manual payroll system that was slow, error-prone, and non-compliant with California tax laws. Employees dealt with under-deducted taxes, unexpected liabilities, and a lack of transparency, which strained trust across the organization. Additionally, the team aimed to improve time tracking, consolidate PTO management, and enhance overall payroll efficiency while ensuring accuracy and compliance.

  1. California tax non-compliance

    Manual processes failed to keep up with California tax requirements. Employees ended up with under-deducted taxes and surprise liabilities that strained trust.

    Under-deductions, unexpected liabilities
  2. Slow, error-prone payroll

    Every pay run required manual calculations and reconciliation, which created delay and opened the door to errors that surfaced too late to correct cleanly.

    Manual calculation per cycle
  3. Fragmented time + PTO

    Time tracking and PTO management lived outside the payroll workflow, requiring manual reconciliation that frequently went wrong.

    Spreadsheets, paper, email
  4. Lack of transparency

    Staff had limited visibility into their own pay data, which compounded the trust issue when the numbers turned out to be wrong.

    Employees in the dark

04The solution

Onboarding, accuracy, and automation, delivered in one month

Workzoom partnered with Mid-Wilshire HCC to transform payroll and HR into a modern, efficient system. The collaboration consolidated onboarding. It ensured data accuracy and automated payroll. Past challenges were resolved. Operations are aligned with California tax laws. The implementation completed during the holiday season with training wrapped in just seven hours. Workzoom's team supported Mid-Wilshire through a rapid go-live. The go-live covered payroll, timekeeping, and PTO. It happened within a single month.

Workzoom completely transformed our payroll process in just one month. It's so easy to audit, validate, and make corrections, even at the last minute.
Paola Hidalgo LuquinBusiness Office Manager, Mid-Wilshire HCC Read the full story

05The result

Compliance, efficiency, and employee trust achieved in record time

Mid-Wilshire HCC completed full payroll automation in one month during the holiday season.

1 month Full payroll automation Completed during holiday season
7 hours Training + onboarding Total time, not per session
~100 Employees on compliant payroll California tax fully aligned
Last-minute Corrections in platform Audit, validate, adjust without spreadsheet detour
  • Restored Employee trust Accurate pay, transparent process

Mid-Wilshire HCC completed full payroll automation in one month during the holiday season. Training and onboarding wrapped in seven hours. Approximately 100 employees are on fully compliant California payroll. Audit, validation, and last-minute corrections happen inside the platform. What might take other organizations months to achieve, Mid-Wilshire completed in four weeks while managing year-end operations, a result that reflects both Workzoom's implementation discipline and Mid-Wilshire's commitment to the timeline. Approximately 100 Los Angeles employees now run on California-compliant payroll with state income tax, SDI, and PIT deductions calculated automatically every cycle.

06Architecture

How Workzoom runs at Mid-Wilshire HCC

Payroll, timekeeping, PTO, onboarding, and personnel records consolidated onto one platform in four weeks. California tax compliance handled inside the pay run.

Compliance & Statutory

  • California state taxLive

Payroll & Banking

  • Federal payroll engineLive
  • Audit + validationLive

Workforce, HR & Data

  • Timekeeping automationLive
  • PTO self-serviceLive
  • Onboarding workflowLive

07The story

In their words

07.01The story

What 'one month' really means

Most payroll platform migrations take three to six months for an organization of Mid-Wilshire's size. Some take longer when the prior system is in worse shape than expected. Some take longer when stakeholder alignment slips. Some take longer when the data migration uncovers issues that demand additional cleanup. Mid-Wilshire's four-week timeline was therefore exceptional, and worth examining for the operational discipline it required.

The implementation completed during the holiday season. Most organizations actively avoid that window. The calendar is fragmented by year-end activity. Team availability is lower than usual. Mid-Wilshire chose to push through anyway, and Workzoom's implementation team committed to the timeline. The decision worked because both sides treated the timeline as a shared commitment rather than a soft target. Every week had a specific deliverable, and missing any of them would have cascaded into the new year. The team did not miss them.

07.02The story

Lightning-fast onboarding in seven hours

Training and onboarding for a payroll platform usually consumes days of staff time across multiple sessions. Mid-Wilshire's training completed in seven hours total. That number is notable not just because it is small. It reflects a focused approach to onboarding. The approach prioritized the operations the team needed to run. It did not walk through every feature the platform offers.

The training cycle focused on the workflows that mattered for the first cycle. Those were payroll processing, timekeeping entry, PTO management, and basic reporting. Advanced configuration, edge-case handling, and administrative customization were deferred to later sessions once the team was operating against the platform daily. The result was a team that could run their first payroll confidently. That outcome beat a team that had been exposed to every feature without being able to operate any of them under pressure.

07.03The story

California tax compliance from day one

California's payroll tax regime is among the most complex in the United States. State income tax, SDI, SUI, and employer-side contributions all interact. The interaction demands precise calculation. It demands timely remittance. The prior manual workflow at Mid-Wilshire could not keep up. Under-deductions surfaced after the fact, when employees discovered they owed more at year-end than they had budgeted for. The trust damage compounded quickly.

Workzoom's California payroll engine handles the full state tax stack inside every pay run. Withholding is calculated correctly. Employer contributions are tracked. Year-to-date totals stay accurate so quarterly and annual filings reconcile without surprises. For Mid-Wilshire's employees, the immediate change was that their paychecks finally matched what they expected. For the operations team, the deeper change was that compliance posture stopped being a recurring source of stress.

07.04The story

Audit, validation, and last-minute corrections

Every pay cycle has its surprises. A bonus that needs to land before close. A correction to a misclassified overtime entry. A new hire whose start date moved up. Under Mid-Wilshire's prior workflow, each of these required a manual recalculation that consumed hours and introduced risk of error. Under Workzoom, they happen inside the platform, with instant validation that confirms the change without breaking anything downstream.

Paola Hidalgo Luquin is Business Office Manager at Mid-Wilshire. She captured the change directly. 'Workzoom completely transformed our payroll process in just one month. It's so easy to audit, validate, and make corrections, even at the last minute.' That sentence is the operating model in one line. The platform makes the high-stress moments of payroll cycle close manageable rather than dramatic.

07.05The story

Rebuilding employee trust

The deeper outcome of the implementation is harder to quantify than time-to-go-live or training hours. It shows up in employee conversations, in turnover trends, in the absence of payroll-related complaints rising up to leadership. Before Workzoom, every pay cycle carried the implicit risk that something would be wrong, and employees had learned to expect issues. After Workzoom, the pay cycle stopped being a source of anxiety because the numbers reliably matched what they should be.

For a healthcare employer, that trust matters disproportionately. Direct-care staff make career decisions partly based on how their employer treats them. The small operational moments matter. The payroll moment is one of them. An employer that cannot get pay right is signalling something about how it values its workforce, whether intended or not. Mid-Wilshire's rapid platform migration was therefore as much about employee relations as it was about operational efficiency. The fast timeline meant the trust damage stopped accruing sooner.

07.06The story

What other healthcare employers can take away

Mid-Wilshire's four-week implementation is a useful reference point for healthcare employers of similar scale who are considering a payroll platform migration. The decision framework has four parts. Pick a tight scope. Commit to the timeline as a shared deliverable. Prioritize compliance from day one. Use a focused training cycle. The pattern translates directly to peer organizations evaluating similar moves. A ~100-employee California healthcare center can complete a full payroll automation in one month. The work happened during the holiday season. That is a credibility signal. The same outcome is reachable elsewhere.

The broader lesson is about implementation discipline. Long payroll migrations are usually a symptom of unclear scope. They can signal drifting stakeholder alignment. They can signal a vendor that has not committed to the timeline with the same urgency as the buyer. Mid-Wilshire and Workzoom avoided all three failure modes. The result is a working pattern that any healthcare operator can borrow. The pattern is clear scope, tight timeline, focused training, and mutual commitment. When those four are present, four-week implementations stop being exceptional and start being repeatable.

09Common questions

What buyers ask after the Mid-Wilshire case study.

More on how Mid-Wilshire HCC runs Workzoom, and how the same setup applies to your team.

Workzoom helped Mid-Wilshire HCC automate California payroll for approximately 100 employees in one month, even during the holiday season. Business Office Manager Paola Hidalgo Luquin describes the result: "Workzoom completely transformed our payroll process in just one month." Training and onboarding wrapped in just seven hours. Audit, validation, and last-minute corrections now happen inside the platform. What might take other organizations months to achieve, Mid-Wilshire completed in four weeks while managing year-end operations.
Mid-Wilshire HCC uses Workzoom as its California payroll software for approximately 100 employees at the California healthcare center. The platform automated California tax-compliant payroll, replacing a manual system that was slow, error-prone, and non-compliant with state tax laws. Full implementation completed in one month with training in seven hours during the holiday season. Workzoom also covers Timekeeping, Time-off, Onboarding, and Personnel across the same employee record.
Mid-Wilshire HCC faced a manual payroll system that was slow, error-prone, and non-compliant with California tax laws. Employees dealt with under-deducted taxes, unexpected liabilities, and a lack of transparency, which strained trust. Time tracking and PTO management ran on manual processes that produced errors and inconsistencies. The California healthcare center needed automated payroll aligned with state tax regulations, accurate timekeeping, simplified PTO management, and transparent employee access to payroll data.
Workzoom training and onboarding wrapped in just seven hours at Mid-Wilshire HCC, leaving extra time for thorough data auditing during the rapid one-month go-live. The implementation completed during the holiday season, when most organizations would have postponed change. Approximately 100 employees were brought onto fully compliant California payroll inside the four-week window. The compressed training timeline reflects Workzoom's intuitive interface and the team's focused implementation approach.
Mid-Wilshire HCC runs Workzoom HR Personnel, Onboarding, Pay Processing, Timekeeping, and Time-off across approximately 100 employees at the California healthcare center. Pay Processing handles California tax-compliant payroll with audit, validation, and last-minute corrections inside the platform. Timekeeping eliminated the manual errors that previously consumed staff time. Time-off centralizes PTO requests and manager approvals. Personnel and Onboarding standardized hire dates, terms, and organizational structure for accurate record-keeping.
Yes. Workzoom is built for organizations from 50 to 5,000 employees and supports California-specific tax rules and HR compliance. Mid-Wilshire HCC, a California healthcare center with approximately 100 employees, automated payroll on Workzoom in one month with training in seven hours, completed during the holiday season. The platform handles California payroll compliance natively, with audit and validation built into the workflow. The implementation pace matches what small healthcare providers need: fast, compliant, and accurate from day one.
Yes. Mid-Wilshire HCC explicitly named fostering employee trust as a goal of the Workzoom deployment, building a transparent payroll system that lets employees access their own data, reducing disputes and strengthening trust in company processes. Under the previous manual system, employees experienced under-deducted taxes and unexpected liabilities that eroded trust. Workzoom's automated California tax-compliant payroll plus employee self-service access addressed both problems inside the same one-month implementation window.

10Your turn

Run your team on the same platform as Mid-Wilshire HCC.

A 30-minute walkthrough mapped to your country, headcount, and pay cycle. No contract, no lock-in pitch.